Helpdesk & Network Operations Centre
IT support services with your business at the forefront
The helpdesk
The Noble helpdesk is on-hand 24x7 to provide reactive IT support to your teams when they run into technical problems. We support all platforms and software.
Tickets can be raised via e-mail, via phone or via your service portal. Here, tickets can also be tracked and updated.
The Network Operations Centre
Our systems monitor all infrastructure and the services your infrastructure delivers, 24 hours a day, 7 days a week. The NOC team monitor system alerts and works to resolve developing issues before they have an opportunity to impact operations.
IT Support and Network Operations Center (NOC) services are essential components of modern businesses. With the rapid evolution of technology, businesses are increasingly relying on IT infrastructure for their day-to-day operations. As a result, the need for reliable IT support and NOC services has become critical. IT support teams are responsible for maintaining and troubleshooting hardware, software, and network issues to ensure that technology is running smoothly. On the other hand, NOC teams provide proactive monitoring and management of networks, ensuring that potential problems are identified and resolved before they become major issues. Together, these services enable businesses to achieve seamless operations, maximize efficiency, and minimize downtime.
Talk to us about how our IT Support teams and Network Operation Center can keep your business running smoothly.
Systems & Tools
We’ve hand-picked industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible. All are integrated for collaboration when moving between teams.
Continual Improvement
All of our services, including our helpdesk & NOC, are wrapped in a CIP (Continual Improvement Process) to ensure that we're delivering the best service now, and in the future.
Our team leads meet regularly to ensure we're adjusting services based on your feedback, evolving client needs and an ever-changing technology landscape.
The helpdesk & NOC teams follow ITIL and COBIT ITSM frameworks. Processes and procedures, though mature and well established, are also reviewed regularly and amended where necessary. Both teams work closely with your vCIO and consultant to ensure all are well informed as to what's happening within your business.